Refund Policy

Last updated: 29 May 2026.

1. Free (A$0)

The Free plan costs nothing, so there is no payment to refund. You can stop using Bushpass at any time and request deletion of your account by emailing support@bushpass.com.

Australian Consumer Law still applies even though you didn’t pay , if the software has a genuine defect that prevents you from using it on your machine, email us and we’ll fix it (or escalate to ACL remedies where they apply).

2. Plus subscription (A$12.99/month AUD)

Plus is billed in advance for one month at a time. We do not offer casual “changed my mind” refunds on Plus. Instead:

• Cancel anytime. Open the Stripe Customer Portal at bushpass.com/billing (Stripe sends you a 5-minute magic link, you cancel in two clicks). You can also cancel from inside the app under Settings → Account → Manage billing, or by emailing us.
• You keep access until the end of the current period. The month you’ve already paid for stays active. After that you downgrade to Free, everything except sending mail keeps working, your data stays put.
• The current period is non-refundable. We do not pro-rate partial months as a default policy.

Exceptions where we do refund a Plus billing period:

• statutory consumer-protection law requires it (see section 4 below);
• we have made a material change to the Terms and you cancel as a result, the unused portion is refunded pro-rata (Terms §19);
• a force-majeure event materially prevents us from delivering Bushpass for more than 30 consecutive days (Terms §15);
• your subscription renewed because a cancellation attempt did not go through on our side (for example: webhook bounced, portal session crashed). Contact us with your Stripe receipt and we will refund that renewal in full.

3. Cases that do not qualify for a casual refund (section 4 still applies)

• You signed up for Plus, used it for a while, and now want past months back.
• You changed your mind mid-period with nothing materially wrong with the software.
• You shared your licence key with a friend, posted it online, or otherwise mishandled it (we will revoke the key but we do not refund it).
• Your visa application, job application or specified-work outcome was rejected by a third party. Bushpass is a tool, not a guarantee of outcome (see Terms §8).
• You can’t use the software because of a hardware, operating-system or browser-compatibility issue we’ve clearly disclosed in our system requirements (we will of course try to help).

4. Your statutory rights: Australian Consumer Law & equivalents

This policy sits on top of your statutory rights, it does not replace them. Under the Australian Consumer Law, our digital goods come with consumer guarantees that cannot be excluded. You are entitled to a refund or replacement if Bushpass:

• has a major problem (e.g. the software is unusable, the description was misleading, or it is significantly different from what we said),
• is not of acceptable quality, or
• does not match the description on this website or in our marketing.

If you are buying from outside Australia, equivalent consumer-protection laws in your home jurisdiction (for example, the EU consumer rights directive, the UK Consumer Rights Act 2015, or your state’s consumer law) may grant you additional rights. We honour those rights regardless of what this policy says.

5. Grandfathered customers (legacy Lifetime / Monthly)

Customers who signed up under our previous pricing model (Lifetime A$179 or Monthly A$49) keep their existing access on the terms they signed up under, and automatically have Plus features enabled at no additional cost. ACL rights continue to apply. If you cancelled a legacy Monthly subscription, the standard end-of-period rule applies, you keep access until the end of the period already paid.

6. Chargebacks

Please email us before opening a chargeback with your bank or payment provider. Genuine billing problems we can fix the same day. Chargebacks opened without contacting us first cost us time and processor fees, and may result in your licence being revoked.

7. How to request an ACL-based refund: quick checklist

1. Email support@bushpass.com from the address you signed up with.
2. Include your Stripe receipt details (receipt number, invoice ID, or paste the confirmation URL from your email).
3. Tell us what’s genuinely broken or not as described. We need enough detail to verify the issue and (ideally) fix it for the next person.

Refunds we approve are processed via Stripe within 5 business days of your request. Funds typically reach your card or original payment method within 5 to 10 business days after that, depending on your bank.

8. Questions

If anything here is unclear, ask. We’d rather sort it out by email than have you stuck.
support@bushpass.com

9. Contact

Bushpass · Australian sole trader business
ABN 93 228 693 498
Victoria, Australia
support@bushpass.com