Refund Policy

Last updated: 19 May 2026.

1. The 7-day no-questions refund (both web and desktop)

For any first-time purchase of Bushpass — whether it's a lifetime licence, a monthly subscription or a yearly subscription — you can request a full refund within 7 calendar days of the purchase by emailing support@bushpass.com from the address you used at checkout. You do not need to give a reason.

This applies regardless of whether you have already signed in to the web app, received a magic link, activated the desktop licence key, or used any feature. We trust you.

Refunds are processed via Stripe within 5 business days of your request. Funds typically reach your card or original payment method within 5 to 10 business days after that, depending on your bank.

1A. After the 7-day window — lifetime licence

Beyond 7 days, the lifetime licence is treated as fully delivered. We don't do casual "changed my mind" refunds on lifetime past day 7. Section 5 below still applies — if the software has a major problem or is not as described, your Australian Consumer Law rights kick in.

2. Monthly or yearly subscription — after day 7

The Bushpass monthly plan is billed in advance for one month at a time. You can cancel at any time:

• from the Stripe Customer Portal link in Settings → Account → Manage billing inside the web app,
• from the billing link on the receipt Stripe emailed you, or
• by emailing support@bushpass.com.

Cancellation takes effect at the end of the current billing period. We do not pro-rate partial months as a default policy, and the most recently billed period is non-refundable except where:

• statutory consumer-protection law requires otherwise (see section 5 below);
• we have made a material change to the Terms and you cancel as a result, in which case the unused portion is refunded pro-rata (Terms §19);
• a force-majeure event materially prevents us from delivering Bushpass for more than 30 consecutive days (Terms §15); or
• your subscription renewed because a cancellation attempt did not go through on our side (for example: webhook bounced, portal session crashed). In that case, contact us with your Stripe receipt and we will refund that renewal in full.

3. Free trial (if offered)

If we offer a free trial, you can cancel at any time during the trial without being charged. If you do not cancel before the trial ends, the plan you selected will start and the first billing cycle will run.

4. Cases that do not qualify for a casual refund (section 5 still applies)

• You bought more than 7 days ago and changed your mind, with nothing materially wrong with the software.
• You used the monthly plan for several months and now want past months back.
• You shared your licence key with a friend, posted it online, or otherwise mishandled it (we will revoke the key but we do not refund it).
• Your visa application, job application or specified-work outcome was rejected by a third party. Bushpass is a tool, not a guarantee of outcome (see Terms §8).
• You can’t use the software because of a hardware, operating-system or browser-compatibility issue we’ve clearly disclosed in our system requirements (we will of course try to help).

5. Your statutory rights: Australian Consumer Law & equivalents

This policy sits on top of your statutory rights, it does not replace them. Under the Australian Consumer Law, our digital goods come with consumer guarantees that cannot be excluded. You are entitled to a refund or replacement if Bushpass:

• has a major problem (e.g. the software is unusable, the description was misleading, or it is significantly different from what we said),
• is not of acceptable quality, or
• does not match the description on this website or in our marketing.

If you are buying from outside Australia, equivalent consumer-protection laws in your home jurisdiction (for example, the EU consumer rights directive, the UK Consumer Rights Act 2015, or your state’s consumer law) may grant you additional rights. We honour those rights regardless of what this policy says.

6. Chargebacks

Please email us before opening a chargeback with your bank or payment provider. Genuine billing problems we can fix the same day. Chargebacks opened without contacting us first cost us time and processor fees, and may result in your licence being revoked.

7. How to request a refund: quick checklist

1. Email support@bushpass.com from the address you used at purchase.
2. Include your Stripe receipt details (receipt number, invoice ID, or paste the confirmation URL from your email).
3. Tell us why you want the refund. We don’t need a long story, just enough to understand what went wrong so we can fix it for the next person.

8. Questions

If anything here is unclear, ask. We’d rather sort it out by email than have you stuck.
support@bushpass.com

9. Contact

Bushpass · Australian sole trader business
ABN 93 228 693 498
Victoria, Australia
support@bushpass.com